Enterprise Service Management Explainers
Why great technology fails on poor process, what Enterprise Service Management looks like beyond IT, and why the CMDB matters more than ever now AI is acting on your estate.
The CMDB never failed as a concept. It failed in implementation. Now AI raises the stakes dramatically. A founder perspective on configuration data, service relationships, and why getting this right matters more than ever.
10Take ITSM discipline beyond IT, to HR, finance and operations: one front door, a service catalogue, workflow and SLAs.
11Software amplifies whatever process you give it. Why technology fails on poor process, and how re-engineering fixes it before you automate.
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